At Credit Gnomes, we are committed to providing high-quality credit reporting services. Due to the nature of our services, all sales are considered final based on the service agreement and the terms of the contract in place. However, we understand that exceptional circumstances may arise and you might be eligible for a refund.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If a technical issue on our end prevents the successful processing of your service.
• If a duplicate payment is made, the extra charge will be refunded.
• If the service has not yet been rendered, a refund request may be reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will not be granted for:

• Services that have already been processed and submitted to the credit bureaus.
• Customer errors, including the submission of incorrect data.
• A change of mind after service activation.
• Delays or issues caused by third-party agencies or credit bureaus.

How to Request a Refund

Please contact your account manager to request a refund, who will work with you to resolve the issue. Refund requests will be reviewed within 7-10 business days, and if approved, the refund will be processed to the original payment method within 30 business days.

Policy Updates

Credit Gnomes reserves the right to update or modify this refund policy at any time. The latest version will always be available on our website. Your continued use of our services is a sign of acceptance of the updated policy.

For any inquiries, please get in touch with us